Returns & Exchanges
At Brod & Taylor, we stand behind the quality of our kitchen tools and offer a 30-day return policy for unused products in their original packaging. We want to ensure you are completely satisfied with your purchase to help you achieve professional results at home.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Carefully place the item in its original retail packaging and include all manuals and accessories to ensure the product remains protected during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center for inspection.
Receive Your Refund
Once our team verifies the condition of the returned item, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing